Is your CCTV App Offline (but cameras are working on the monitor/TV)?

Depending on your system setup your Hik-Connect, Hilook or Guarding Vision app my go offline if there has been a modem/internet issue or power failure. If this happens there a few few things to check and 99% of the time it is an EASY fix!

Assuming nothing has been changed ESPECIALLY your modem or internet provider please:

1st: Make sure everything is turned on and plugged in!

2nd: Make sure your modems internet is active/working! Check it by running a speed test (just google speed test and run any test)

3rd: For Hikvision recorder please follow this video https://youtu.be/CYpLpxkqXNQ

OR for Hikvision Hilook recorder please follows this video https://youtu.be/vojZ4o3xh-g

If the above fails you will probably need a service visit so please call us!